Putting Service Into Library Staff Training
A Patron-centered GuideBook - 1994
This guide should help library managers at all levels help their staff in caring for library patrons. The work offers suggestions on attracting, hiring, training, supervising and evaluating staff who combine proficiency in their specific jobs with sensitivity to patron needs.
Publisher: Chicago : American Library Association, 1994.
Characteristics: vi, 72 p. ; 22 cm.